Return Policy
Return Policy
At Sarah & Olivia, customer satisfaction is our priority. If for any reason you are not completely happy with your purchase, you may return your item under the conditions below.
Return Conditions
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Returns must be requested only after you have received the item physically.
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Return shipping costs are fully at the customer's expense, including any international postage or customs duties.
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Items must be unused, unwashed, undamaged, and in original condition, with all tags and labels still attached.
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Trying items on is allowed, but wearing them is not.
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Bulk ordering multiple sizes with the intent to return part of the order is not permitted.
How to Return an Item
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Email your return request to info@sarah-olivia.com within 30 days of receiving your order.
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We will provide the return address of our supplier (based in China).
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Return the item at your own cost, including any customs fees or shipping charges.
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We strongly recommend using a shipping method with track & trace to avoid any delivery issues.
Refunds
Once the returned item has arrived at the return address and passed inspection, we will issue a full refund to your original payment method within 30 days.
Liability Disclaimer
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We are not responsible for lost packages if the tracking information confirms delivery to the address provided.
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The customer is fully responsible for incorrect shipping addresses.
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If you entered the wrong address, please notify us within 24 hours of placing your order so we can try to adjust it in time.
Contact
Have questions about a return? We’re happy to help:
Email: info@sarah-olivia.com